Support

Before reporting a problem

• Confirm the iPad is running iPadOS 17 or later.
• Install the latest available Peregra beta build.
• For drawing issues, confirm Apple Pencil is connected and working in another Pencil-compatible app.
• For Google issues, open the Google integration screen and check the connected account and permission status.

Google sign-in or Picker appears again

Google may request confirmation when a session expires, permissions change, access is revoked, or iPadOS clears the browser session used by Google Picker. Reconnect from the Google integration screen. Peregra never asks you to type a Google password directly into the app.

A Drive resource will not import

Use Insert → Google Drive and choose the file through Google Picker. Supported teaching resources include PDFs, images, Google Docs, Google Slides and supported presentation files. Google-native documents are exported to PDF before their pages are placed on the canvas.

A Drive course folder will not prepare

Open Bring in a course → From Google Drive, choose the intended Google account, enter the teaching folder and tap Use this folder. Peregra accesses resource contents only after Prepare and organise resources. PowerPoint conversion can take a minute per file and may require a separate Google confirmation. If a file remains on the same conversion message for more than two minutes, include its name and size in your support report. Do not send document contents or pupil information.

Classroom courses or posts do not appear

• Check that the connected account is a teacher on the course.
• Check that the local Peregra class is linked to the intended Classroom course.
• Workspace administrators may need to allow Peregra before a managed school account can connect.
• Creating a material or assignment requires the appropriate Classroom permissions and a PDF saved to Drive.

What to include in a report

Please include the iPad model, iPadOS version, Peregra version, the action you attempted, and a screenshot or short screen recording where possible. The in-app diagnostics tool can prepare technical details without including OAuth tokens.

Privacy and deletion

Privacy enquiries should go to privacy@peregra.co.uk. Instructions for disconnecting Google and removing data are available on the data deletion page.